Privacy Policy

Privacy Policy

Effective Date: 1st July 2025

1. Introduction

Reflections Psychology Services Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information across all our services, including in-person consultations, telehealth sessions, administrative processes, and interactions via our website.

2. Collection of Personal Information

We collect personal information necessary for providing psychological services, which may include:

  • Personal Information: Full name, date of birth, contact details, Medicare number, emergency contact information, and other identifiers.
  • Sensitive Information: Details about racial or ethnic origin, religious beliefs, sexual orientation, criminal records, and health information.
  • Health Information: Medical history, mental health assessments, treatment plans, and consultation notes.
  • Administrative Information: Billing and payment details, appointment records, and correspondence.
3. How We Collect Personal Information

We collect personal information through various means, including:

  • Direct communication (e.g., phone calls, emails, forms).
  • Consultations and therapy sessions.
  • Referrals from healthcare providers.
  • Our website and online booking systems.
4. Purpose of Collecting Personal Information

We collect your personal information to:

  • Provide psychological assessment and treatment.
  • Communicate with you regarding appointments and treatment.
  • Liaise with other healthcare professionals as necessary.
  • Process payments and manage billing.
  • Comply with legal and regulatory obligations.
5. Use and Disclosure of Personal Information

Your personal information is used solely for the purposes outlined above. We may disclose your information to:

  • Other healthcare providers with your consent.
  • Third-party service providers who assist in our operations (e.g., billing services), under strict confidentiality agreements.
  • Legal entities when required by law (e.g., court orders, subpoenas).
6. Overseas Disclosure

We aim to use Australian-based third-party service providers wherever possible. However, in some cases, these providers may be located overseas or may need to access or transfer your information outside of Australia to help us deliver our services. By providing us with your personal information, you acknowledge and consent that we may share it with trusted overseas providers, but only to the extent necessary for them to support us in providing our services to you. We will always choose reputable providers and take reasonable steps to protect your information.

7. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure electronic record-keeping systems.
  • Restricted access to personal information.
  • Regular data backups and secure storage.
  • Staff training on privacy and confidentiality.
8. Cookies and Tracking Technologies

At this time, our website does not use cookies or similar tracking technologies to collect personal information about visitors. Should this practice change in the future, we will update this Privacy Policy accordingly and provide appropriate notice to users.

9. Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

10. Complaints

If you have concerns about how we handle your personal information, please contact us. We take all complaints seriously and will investigate promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

11. Anonymity and Pseudonymity

Where practicable, we will give you the option of not identifying yourself or using a pseudonym in your dealings with us. For example, if you make a general enquiry, you may choose to use a pseudonym. However, where we provide our psychology services to you, we will require that you provide some identifying information.

12. Compliance with Privacy Laws

Reflections Psychology Services Pty Ltd is committed to protecting your privacy in accordance with all applicable laws and regulations. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, use, and disclosure of personal information.

Given our provision of services across various Australian states and territories, we also adhere to relevant state and territory health records laws, including but not limited to:

  • Health Records Act 2001 (Vic)
  • Health Records and Information Privacy Act 2002 (NSW)
  • Health Records (Privacy and Access) Act 1997 (ACT)
  • Information Privacy Act 2009 (Qld)
  • Personal Information Protection Act 2004 (Tas)
  • Information Act 2002 (NT)

If we participate in the national My Health Record system, we comply with the My Health Records Act 2012 (Cth), which governs the handling of health information within that system.

For telehealth services, we follow guidelines and standards set by the Australian Health Practitioner Regulation Agency (Ahpra) and the Medical Board of Australia, ensuring that our practices meet the required standards for privacy and confidentiality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

14. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Reflections Psychology Services Pty Ltd
Level 10, 39 Sherwood Road
Toowong Q 4066
Phone: 07 3401 9768
Email: info@reflectionspsychology.com.au
Website: https://reflectionspsychology.com.au